Frequently Asked Questions
Is my deposit refundable?
If the operator can’t confirm availability, your deposit is fully refunded.
How far in advance are flights listed?
It varies. Some flights appear weeks ahead, others just days before departure. Flexibility is key to getting the best deals.
Can I book for a group?
Yes. Each listing shows the number of available seats. If your group fits, you can book them all.
What happens if the flight is cancelled?
It can happen that the original flight is cancelled or rescheduled. Empty legs are inherently uncertain since they only exist because of the original flight. If this happens, you will receive a full refund. You should take into account that this might happen and don’t schedule accommodation you cannot cancel.
How is this different from chartering a private jet?
A full charter means you’re paying for the entire aircraft and choosing your own route and time. With BetterJet, you’re buying a flight that is already scheduled to fly, which is why the price is significantly lower.
Who operates the flights?
All flights are operated by licensed New Zealand charter operators. BetterJet is the marketplace that connects you with their available empty legs.
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